Stay Santa Barbara Terms & Conditions
Stay Santa Barbara's SMS PROGRAM
Stay Santa Barbara's SMS program will send either informative messages, or marketing messages, or both, depending on which optional check boxes are selected by our customers that have opted-in on our inquiry form.
You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to [email protected].
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates apply for messages sent to you from us and to us from you. Messaging frequency may vary. For questions about your text plan or data plan, contact your wireless provider.
For privacy-related inquiries, please refer to our privacy policy
CANCELLATION POLICY
Please see individual property listings for appropriate cancellation policy. Please note, if a change of guest is made, we must be made aware of who will be staying in your place. If a guest does not arrive on their check in date, they will still be charged.
RATES
Rates as shown are based on per night standard occupancy and are subject to Local Taxes. Availability and rates for specific dates can be viewed by clicking on the “Book Now” link. Please note that your room will be deemed as reserved once payment is received.
CHECK-IN AND CHECK-OUT TIMES
Check-in begins at 5:00pm, unless prior arrangements have been made. Check-out time is 11:00am. Prior to guest arrival, guests will receive a code to access their electronic door lock, in addition to directions on where to park and where your room is located. Should you need assistance during your check in process, please contact us.
WE feature SMOKE-FREE Homes
Our homes are non-smoking properties. A $750.00 cleaning surcharge will be imposed to any room where guests have smoked with disregard for our policy.
QUIET HOURS
Quiet hours are 10pm to 8am. We are family-friendly and quiet hours are strictly enforced. Any quiet hour violations will result in a $100 fine per incident.
GUEST RESPONSIBILITY
While accidents do happen, guests will be financially responsible for damage due to gross negligence.
ALCOHOL POLICY
We implement a variety of security measures to maintain the safety of your personal information. We use state-of-the-art encryption to protect sensitive information transmitted online. Only employees who need to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
PETS & SERVICE ANIMALS
We offer pet free homes. We do, however, accept service animals under the following restrictions: Guests bringing a service animal are required to inform us upon booking. Dogs must never be left in a property alone, and are permitted on our porches and exterior areas of the home while required to remain on leash.
